Terms and Conditions

Buyers 

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age.  By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading. You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card/Paypal is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders: You must register with our website to be able to make purchases from our online store.  Once you submit an order, you may only cancel it within 2hrs of placing the order.  All orders are subject to acceptance by us, at our discretion.

Special offers: We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices:  All prices are in Australian dollars. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable.  All prices are subject to change without notice.

Payment: The full payment for your order (including the product price and applicable delivery charges) is deducted from your preferred payment method on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and American Express using Paypal platform. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

Payment Options: Either via Credit Card or PayPal.

Returns: Returns are accepted for any reason up to 14 days from receiving your goods. A 20% restocking fee is charged for all goods returned, unless it is deemed damaged in transit or faulty. 

Warranty: All products come with Manufacturer's Warranty, which is stipulated on every product description. Warranty varies from every supplier, make sure to request all inclusion and condition before purchasing. 

Damage: If you notice any Missing or damage to your goods on delivery, please notify XFCTRY within 24 hours of receiving the product via email: sales@xfctry.com.au with proof of purchase and attach photos in order to arrange a replacement or exchange. We cannot accept damage claims after the 24 hour period. All products damaged during or post installation are not the responsibility of XFCTRY.

Risk: Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.